Privacy Policy – Diarossa
At Diarossa, your privacy is paramount. This policy explains what information we collect, why we collect it, and how we protect and use it to enhance your experience with us.
1. About Us
This Privacy Policy applies to Diarossa’s website and services. References to “we”, “our”, or “us” indicate Diarossa Ltd, registered in England and Wales. Any data shared with us shall be handled according to this policy, subject to applicable UK and EU data protection laws.
2. Information We Collect
a. General Browsing Data
We collect non-personal details, such as IP addresses, browser type, device, and pages visited. This helps us understand browsing patterns and enhance your online experience.
b. Personal Data You Provide
- Contact & Customer Enquiries: When completing contact forms, chatting, or signing up for newsletters, we may collect your name, email address, phone number, and any message content.
- Account Creation & Transactions: If you choose to register or make a purchase, we may collect billing and delivery addresses, payment method (though card data is not stored), and order history.
c. Shared Information
- E-Gift Cards, Wish Lists or Share-to-Friend Tools: If you send a gift or share a wishlist, the recipient receives your name and your chosen message. Recipient data is not stored or used for marketing.
- Marketing Preferences: We respect your choices—if you opt-in, we may use your email for promotional content; you can unsubscribe anytime.
3. Cookies & Similar Technologies
We use cookies to:
- Enable essential site features (such as cart functionality and login sessions).
- Analyse site usage through aggregated, anonymised data.
- Personalise content and offers.
By using Diarossa, you consent to our cookie usage. You can disable them via your browser settings, though that may affect site functionality. For more details on the cookies we use and how to manage them, see our Cookie Policy.
4. How We Use Your Information
Your data helps us to:
- Fulfil orders and provide customer support.
- Personalise your experience and tailor content.
- Understand and improve our website performance.
- Send marketing, only if you’ve given consent.
We do not sell or rent your personal data to third parties. However, we may share data with:
- Service providers (e.g., analytics, shipping) under strict confidentiality.
- Global Diarossa affiliates for business or support purposes.
- Legal or regulatory authorities, where required.
5. Data Sharing & Transfers
Some of our service providers or affiliate entities may operate outside the UK or EU. In such cases, data transfers are conducted under standard contractual clauses or protective legal frameworks to ensure your data’s protection.
6. Security
We implement industry-standard security measures such as SSL encryption and secure servers to protect your personal data from unauthorised access or disclosure.
7. Data Retention
We retain your personal data only as long as necessary:
- To fulfil the reason it was collected (e.g., complete your order).
- To meet legal obligations.
- To resolve disputes or enforce our agreements.
For aggregated analytics, data is retained in anonymised form unless required otherwise.
8. Your Rights
You have several rights, including the ability to:
- Access, correct, or delete your personal data.
- Restrict or object to our use of your data.
- Request portability of your information.
- Withdraw consent to marketing communications at any time.
To exercise your rights, please contact our Data Protection Officer at [email protected].
9. Third-Party Links & Plugins
Our website may include links or integrations (e.g., social media buttons) to third-party platforms. We are not responsible for their privacy practices—please review their respective policies when engaging with them.
10. Children’s Privacy
Our site is intended for users aged 16 or older. We do not intentionally collect data from children under that age. If you believe a minor has provided personal data, please contact us to have it removed.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be communicated via our website or email in advance. We encourage you to review this page regularly.
12. Contact Us
For any privacy-related inquiries or to exercise your data rights, please reach out to our dedicated team:
- Email: [email protected]
- Address: Diarossa Ltd, [Your Registered Office Address Here]
Policy Summary (At a Glance)
Topic | Summary |
Data Collected | Browsing data + personal details you provide |
Cookie Usage | Functional, analytical, and personalisation cookies |
Data Sharing | Trusted partners and legal obligations only |
Security Measures | SSL encryption & secure servers |
Retention | Only as long as necessary, in compliance with law |
User Rights | Access, edit, delete, and marketing opt-out rights |
Privacy Updates | Will be communicated via site/email |