Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of the Diarossa website (www.www.diarossa.com) and your purchase of any products from us. By using the site and/or placing an order, you agree to be bound by these Terms. If you do not accept them, please refrain from using the site or placing orders.
You should retain a copy of these Terms for your records.
1. Who We Are
“Diarossa” refers to [Diarossa Ltd], a company incorporated under the laws of [United Kingdom]. Our registered office is at:
Argyle House, Northwood, London, HA61NW
Company Number: [Insert Registration Number]
If you need to contact us, our customer service team is available via email at [customerservice@www.diarossa.com] or by phone at [Insert Number].
2. Use of the Site & Access
- You may browse and use the site for lawful, personal purposes only.
- You must not use the site to post or transmit content that is illegal, defamatory, abusive, obscene, infringing, or otherwise objectionable.
- We reserve the right to suspend, restrict, or terminate your access to the site at any time, for any reason, including if you violate these Terms.
- We do not guarantee continuous, uninterrupted, or error-free performance of the site; maintenance, updates, or technical difficulties may cause downtime.
3. Formation of Contract
- When you place an order, that constitutes an offer to purchase.
- You’ll receive an acknowledgment email confirming receipt of your order — this does not mean your order is accepted.
- A binding contract is only formed when we send you a dispatch confirmation or “ready for collection” notice, whichever applies.
- We may refuse or cancel any order for reasons including but not limited to: product unavailability, inability to verify payment, pricing errors, or suspicion of fraud.
4. Product Information & Accuracy
- We make reasonable efforts to display product images, descriptions, weights, dimensions, gemstone characteristics, and metal types accurately.
- Natural products (diamonds, gemstones, precious metals) may have slight natural variations — these are not defects.
- All specifications are subject to tolerance within industry norms.
- Any accompanying certificate included with a product (e.g. GIA, IGI) will be delivered as described in the product listing.
5. Pricing & Payment
- Prices shown on the site are in [insert currency, e.g. GBP/£], inclusive of relevant taxes unless otherwise stated, but excluding shipping, which is added at checkout.
- We reserve the right to correct pricing errors. If an item is underpriced, we will charge the lower amount; if overpriced, we may contact you before dispatch or cancel your order.
- Payment methods accepted include major credit/debit cards (Visa, MasterCard, Amex), PayPal, and bank transfer (where applicable).
- By placing an order, you confirm that your payment information is valid and that funds are available.
6. Shipping, Delivery & Risk
- We ship via trusted courier partners. Delivery estimates are provided but not guaranteed.
- Risk of loss or damage to the product passes to you once the courier marks the parcel as “delivered.”
- Ownership of the goods transfers to you once we have received full payment and delivery to your address is confirmed.
- If you notice damage or missing items upon receipt, you should report it to us within [e.g. 48 hours].
7. Cancellation, Returns & Refunds
- Unless the product is custom, engraved, resized, or bespoke, you may cancel within 30 calendar days from the date after delivery.
- Return items must be shipped back at your cost, securely packaged and insured, and in their original condition with all tags, certificates, and packaging.
- We may refuse returns that are damaged, show wear, or missing components.
- Refunds will be processed within [e.g. 14 working days] after we inspect the returned item.
- Custom or bespoke items are non-returnable unless faulty.
- Gemstones that have fallen out (due to impact or misuse) are not typically covered in returns — but may be examined under warranty (see below).
8. Warranty & Repairs
- All Diarossa products are backed by a 12-month manufacturing warranty covering defects in workmanship or materials.
- The warranty does not cover damage due to misuse, accidents, normal wear, unauthorized repairs, or loss of stones.
- We offer repair, resizing, polishing, and rhodium plating services; fees may apply depending on the extent of work.
- During repair, we may replace missing stones or worn parts; we will notify you of costs before proceeding.
9. Intellectual Property & Content
- All intellectual property on the site — including images, text, logos, design — belongs to Diarossa or its licensors.
- You may view, download, or print pages for personal, non-commercial use, but cannot distribute, alter, or use content without our permission.
- You do not obtain any ownership rights by using the site.
10. Your Information & Privacy
- We collect and use personal data in accordance with our Privacy Policy, which you should review.
- By placing an order, you consent to us contacting you (by email, SMS, or phone) regarding your order and related matters.
- We may use aggregated or anonymized data for analysis, improvements, or marketing.
11. Limitation of Liability
- To the extent permitted by law, our liability for any defective product is limited to the purchase price you paid.
- We exclude liability for indirect, incidental, consequential losses (loss of profit, business, data) except as prohibited by law.
- Nothing in these Terms limits liability for death or personal injury caused by our negligence, or fraud.
- We do not guarantee that site content is flawless or without omissions, and are not liable for use of the site or linked sites.
12. Promotions, Discounts & Coupons
- Promotional codes and discounts may apply only on qualifying products and under specified conditions.
- Unless otherwise stated, discounts are valid for one use per customer and can’t be combined.
- We reserve the right to withdraw, modify, or refuse promotions at any time.
- Unauthorized use, resale, or sharing of coupon codes is prohibited.
13. Fraud, Security & Order Cancellation
- All orders are subject to anti-fraud screening.
- We may request identity verification (proof of address, identification) before shipping.
- If suspicious activity arises, we reserve the right to refuse or cancel orders.
- If we cannot reach you within a reasonable period (e.g. 72 hours), we may cancel and refund your order.
14. Links, Third-Party Services & Tools
- Our site may include links or embed services provided by third parties (payment gateways, analytics, social media).
- We do not control third-party services and are not responsible for their content, policies, or practices.
- Use of those tools is subject to the third party’s own terms and conditions.
15. Indemnification
You agree to indemnify, defend, and hold harmless Diarossa, its affiliates, employees, agents, and licensors from any claims, damages, liabilities, costs, or expenses (including legal fees) arising from your breach of these Terms, misuse of the site, or violation of any applicable law or third-party rights.
16. Severability & Waiver
- If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or removed, and the remainder of the Terms will continue in full force.
- If we do not enforce a right under these Terms immediately, that does not waive our ability to enforce it later.
17. Termination
- Either you or we may terminate access to the site or your account at any time, subject to ongoing obligations (e.g. payment, confidentiality).
- Provisions intended to survive termination (liability, indemnity, intellectual property, etc.) remain in effect after termination.
18. Entire Agreement & Amendments
- These Terms, together with any referenced policies (Privacy, Returns, Cookie, Warranty), constitute the full agreement between you and us for use of the site and sale of products.
- We may revise or update these Terms at any time; changes take effect when posted here. Continued use of the site after that indicates your acceptance.
19. Governing Law & Dispute Resolution
- These Terms are governed by the laws of [England & Wales / or your applicable jurisdiction].
- You and we agree to submit to the exclusive jurisdiction of the courts in [City / Region] for resolving any dispute arising under these Terms.
20. Contact & Support
If you have questions, disputes, or concerns regarding these Terms or any transaction:
- Email: [customerservice@www.diarossa.com]
- Phone: +44 7517249000